As organizations move towards a strategy that focuses their effort on those aspects of its business model that are core to its strategy, they are increasingly finding that they cannot be bothered with the day-to-day issues that arise from non-core business functions. Then they can reallocate resources to other important projects and leverage their investment in technology.
We propose the following processes under different functions, which an organization can look to outsource:
Customer Interaction Service
o Call Center Inbound Services
§ Customer Service
§ Lead Capture & Distribution
§ Order Capture & Up-sell/Cross-sell
§ Dealer Locator
§ Inquiry Handling
§ Direct Response
§ Overflow from your in-house
o Call Center Outbound Service
§ Lead Generation
§ Lead Qualification
§ Market Research
§ Collection Services
§ Shop Competition
§ Customer Service Audits
§ Tele-Sales
§ Volunteer Recruitment
o Customer Relationship Management
§ Help Desk Services
§ Live Web-Chat
§ E-mail Management
§ Instant Messaging
§ Assisted Browsing
o Direct Mail & Direct Marketing
§ Mail Targeted to National Business & Consumer Lists
§ Graphic Design & Copywriting
§ Full Color Printing & Mailing Services
§ Broadcast Fax-on-demand Service Fulfillment
§ Complete New Development Programming: SQL to Basic
o Interactive Voice Response (IVR)
§ Automatic Voice Answer of Customer Calls
§ 24-hour Automatic Call Processing
§ Automated Loan Applications
§ Automated Dealer Locator Services
§ Save 60-75% over live agent
·Data Interaction Services
o Business Process Consulting
§ Business Process Design
§ Cost / Benefit Analysis Provided for New Processes
§ Detailed Roadmap Provided for Migrating to New Processes
o Data Capture & Enhancement
§ Data Capture: Keying, OCR & Image Scanning, ‘Click & Capture’
§ Data Conversion: From / To Any Format
§ Data Encoding: XML and Content-based Attribute Assignment
§ Data Enhancement: Indexing & Abstracting
o Financial Transaction Processing
§ General Accounting
§ Accounts Receivables
§ Accounts Payables
§ Billing Services
§ Reconciliation’s
§ Tax Returns
§ Audit of Accounts
o HR Services
§ Payroll Services
§ Benefits Administration
§ Personnel Administration
§ Retirement Planning
§ Hiring and Recruitment
·Transcription/Transaction Processing Services
o Medical Billing
o Medical Campaigns/Health Card
o Legal Transcription
o Medical Transcription
o Royalty Claims Processing
o Accident Claims Processing
o Health Claims Processing
o Check Processing
o Credit/Debit Card Processing
o Insurance Claims Processing
o Other Data Conversion
·Web Mining
o Web Searches Using Automated Web-Bot Tools
o Workflow Based Process Hierarchy
o Built-In QA Checks on Field Attributes
o Automatic database build & export to XML/XBASE
·Yellow Pages Publisher Services
o Information acquisition for the directories
o Data scrubbing
o Information distribution
The Outcomes for companies
Combat Mounting Competitive Pressure
Through our BPO services, Mutants Technologies will enable Company to build a more competitive business by offering services at a very competitive rate while at the same time allowing more of Company key people, who have detailed knowledge of their business, to engage in more customer facing activities.
Scalability of Resources
Our services give Company the ability to quickly scale up or down with the business realities. Mutants Technologies provides our client’s access to multiple skills sets quickly and cost effectively.
Realize Cost Savings
Mutants Technologies outsourced contact center services allow Company to realize a very cost effective solution to managing the future growth of the existing support centers. By outsourcing the contact center support of new business accounts to Mutants Technologies in India (the execution side of the business), the IVR transcription and the periodic customer interface verification, Company will be able to curb their need to continually add additional team members, reducing their incremental cost.
Trust us to look after your customers; however they want to communicate with you, in whichever language at whatever time of the day, while you look after your core-business. The customers' experience each time they contact you is a critical factor in their retention and loyalty towards your company.
Mutants Technologies brings you robust and integrated solutions, customized and evolved for clients' from different industries all around the world. These solutions have a strong technology platform and an efficient team with solid experience that manages them.
Mutants Technologies has customer contact centers to manage orders and transactions in multiple languages and currencies. With Mutants Technologies services, you partner with a company whose solutions are built upon experience in and beyond your industry and location. Our services have managed overall costs, yet maintaining high levels of customer satisfaction. The Mutants Technologies services technology platform integrates web and call centers together creating a reporting and management portal that allow you to provide a superior technical, as well as relational, experience to your customers. Your ability to see and manage your business real-time anywhere in the world is a critical component of our solution. Timely, accurate information empowers you and Mutants Technologies services to make informed decisions affecting customer satisfaction and improving key performance indicators.
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